This book is really optimized to be a reference work for libraries wanting to do a UX overhaul. Schmidt and his co-author Amanda Etches do a great dissection of the many different ways a library interacts with users and then how to improve all of these ways. It can be a little overwhelming if you are a small library that can maybe only do a few things, but the tone is friendly and the examples are quite good. I’m happy I picked up this book and I plan to give it to a favorite library.