Assertiveness training for librarians is a really good idea. Teaching asshole patrons how to behave properly. Learning how to properly advocate for getting more funding for your libraries instead of just sucking it up and saying “Well it’s true, we don’t have a revenue stream...” It’s all a great idea. And this book was written in 1974 so I shouldn’t be too harsh. And I did read it cover to cover. My problem is exactly the opposite; having been raised to be assertive, I’ve gone too far over the edge into being [sometimes] aggressive. This book carefully delineates the differences between assertive and aggressive and helps you to moderate your behavior. The downside to this book is that it seems like it’s basically written for anyone in the service industry, or really anyone with a job. I didn’t see enough situations that pertained to librarianship specifically to make me think it was warranted to have a whole fresh assertiveness book for this profession. And did I mention it was written in 1974?